from Focus on Rainmaking by Sara Holtz
Last week, a lawyer called to inquire about my services. She
was frustrated because she'd spent the last year actively
marketing herself and those activities had produced little
new business. She wondered what she was doing wrong.
She relayed that in the last year, she had:
- Founded the local chapter of an international association of lawyers in her practice area.
- Organized four networking events for local businesswomen and the women lawyers in her firm.
- Given two CLE programs for her local bar association.
My response: You must be exhausted!
This is the classic case of mistaking marketing activity for
marketing effectiveness. She was devoting a lot of time to
marketing, but the time was not focused on those people and
activities that were likely to produce the kind of results
she wanted.
She was focusing her time and attention on developing new
relationships. Expanding your network can be an effective
business development strategy, but it usually takes a long
time to pay off and can be very time-consuming in the
interim..
When a lawyer is just starting her career, this can be a great place to focus marketing energies.
In the case of this lawyer though, she had been practicing
for over 20 years and had a bountiful Rolodex. Rather than
focusing her attention on generating new relationships, I
suggested she focus on nurturing relationships she'd already
established.
Marketing to people who know you and your work almost
always trumps marketing to "strangers." When you cement relationships with people already in your network,
your marketing is more effective and you'll spend less time on business development.
Activities likely to be more efficient and effective for her
were those designed to mine her existing relationships--
whether by setting up one-on-one meetings with past clients,
sending articles of interest to past referral sources, or
going to visit the office of a current client.
When it comes to your marketing, there's no such thing as a
"good" or "bad" marketing activity.
Effective marketing produces results; ineffective
marketing doesn't. What produces results for one partner
in your firm, may not work for you at all (and vice versa).
To determine your own most effective marketing activities,
answer these questions:
- What marketing activities were you engaged in over the last year?
- How long did each one take?
- What results did the activity produce? (Remember that
not all worthwhile activities produce immediate
business. Some produce referral sources, visibility
among prospective clients, or a deepened relationship
with an existing client.)
- Which activities were more efficient, given the results they produced?
- Which activities were least efficient, given their results?
Put the efficient activities on your business development
"to do" list and cross off the least efficient ones.
Don't get caught in the trap of mistaking activity for
effectiveness.
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