|
The next few weeks can be a great time to build
relationships and keep in touch with your best
clients. The rewards can be very real, as one
client shared with me:
In early January, I got a call from a COO of a
major client I hadn't spoken to in about 4 months.
He started by saying he was so touched that I had
taken the time to write a personal note on his
Christmas card.
Then he asked us to work on a really high-profile
project that's worth approximately $750,000 in
legal fees. Maybe we would have gotten the work
anyway, but that note obviously helped ensure we
were "front of mind" when he decided to pick up
the phone.
I'd say that's a pretty good return for a 44-cent
stamp, a $2 holiday card and about 10 minutes of
effort!
If you'd like to make an impression on your best
clients this year, here are some tips for making
the most of your holiday contacts:
Holiday Cards: 1. If you're sending holiday cards,
add a handwritten note of at least two to three
sentences. It takes only a few minutes to add a
personal message, but it goes a long way in making
your card stand out and letting the client know
that you value the relationship.
If you aren't going to write a personal note, my
advice is to skip the card altogether. Don't leave
a good client with the impression that the
relationship is not worth a few minutes of your
time.
If you look at your holiday card list and you just
can't imagine writing all those people a personal
note, prioritize the list and whittle it down to a
manageable size.
2. Mail your cards either early or late. If your
card arrives on December 22, it will be lost in
the deluge of other cards. If you just can't get
your cards in the mail by December 15, mail out
Happy New Year cards in the first few weeks of
January instead. Or do what one of my clients did:
Mail out your holiday cards -- the ones with Santa
on them -- in February, with the message "It's
been that kind of year..."
3. Consider skipping your firm's cards and buying
a few dozen cards that are "you" -- whether
because of the charity they support, the whimsical
nature of the card or the theme. It's a $30
investment that can show your individuality and
distinguish you from the crowd.
4. Consider sending your family holiday card if
you feel comfortable doing so. Many client
relationships have been taken to a new level with
the conversation that a family card can generate.
Client Gifts: 1. For key clients, skip the generic
gifts such as fruit baskets or gourmet brownies
and select gifts that match the recipients'
interests -- whether that be cooking, gardening,
traveling to exotic locales or '60s music. There
is a book or magazine subscription out there for
just about any interest (just check out
Amazon.com).
Or send them a personal favorite -- a book (some
of mine this year: The Geography of Bliss; Find
Your Strongest Life: What the Happiest and Most
Successful Women Do Differently; and The Help) or
a board game (Apples to Apples is one of my
favorites) -- and share why it's meaningful to
you.
For out-of-town clients, consider sending a gift
that is unique to your home town -- BBQ sauce from
Kansas City, green chili salsa from New Mexico,
beignet mix from New Orleans. Even "generic gifts"
-- such as chocolates or wine -- can be
personalized if you share their origins. For
example, explain that the wine was from a winery
you visited on your vacation or the chocolates are
the result of your quest to find the perfect dark
chocolate.
Don't know what your clients' interests are?
Consider making your first business development
task for the new year finding out. Ask questions
and keep track of the answers; then use that
information next year to select thoughtful gifts.
3. The fact that your firm doesn't reimburse you
for client gifts shouldn't get in the way of your
sending them. If you have 10 good clients and you
send each of them a $25 gift (the gift limit at
many companies), that's a total investment of
$250. That seems like a modest sum to invest in
important client relationships.
Holiday Events: 1. Consider planning an outing
with clients to a holiday concert or play. One of
my clients takes her clients to see The Nutcracker
and invites them to bring their children along.
2. If you are trying to figure out which of the
numerous business-related holiday invitations you
should accept, target those at which you will have
an opportunity to connect with clients or
prospects.
3. If the last week of December is a slow time for
you, consider inviting a good client or referral
source to share a leisurely lunch.
Bonus Tip: Make a New Year's Resolution: If you've
been looking for an excuse to get in touch with
someone you haven't talked to in a while, use your
New Year's resolution. You can start the
conversation with something flattering like:
"My New Year's resolution is to get back in touch
with some of my favorite former clients. You're at
the top of my list. How are things going?"
Don't let the holidays slip by without taking
advantage of the special opportunities they
present for deepening those personal relationships
that are at the core of successful business
development.
This year, set aside some time to use the holiday
season to make a lasting impression on your
clients. You'll reap the rewards well into the new
year.
|