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The next few weeks can be a great time to build
relationships and keep in touch with your best
clients. The rewards can be very real as one
client shared with me:
In early January, I got a call from a COO of a
major client I hadn't spoken to in about 4 months.
He started out by saying he was so touched that I
had taken the time to write a personal note on my
Christmas card-- especially because he knows how
busy we all are.
Then he asked us to work on a really high-profile
project that's worth approximately $750,000 in
legal fees. Maybe we would have gotten the work
anyway, but that note obviously helped ensure that
we were "front of mind" when he decided to pick up
the phone.
I'd say that's a pretty good return for a 41 cent
stamp, a $2 holiday card and about 10 minutes of
effort, wouldn't you?
If you'd like to make an impression on your best
clients this year, here are some tips for making
the most of your holiday contacts:
Holiday Cards:
1. If you're sending holiday cards, add a
handwritten note of at least two to three
sentences. It takes only a few minutes to add a
personal sentiment, but it goes a long way in
making your card stand out and letting the client
know that you really value the relationship. If
you aren't going to write a personal note, skip
the card altogether. Do you want to leave a good
client with the impression that they aren't worth
a few minutes of your time?
If you look at your holiday card list and you just
can't imagine writing all those people a personal
note, prioritize the list and whittle it down to a
manageable size. Forget the rest.
2. Mail your cards either early or late. If your
card arrives on December 22, it will be lost in
the deluge of other cards. If you just can't get
your cards in the mail by December 15 so they'll
arrive ahead of the flood, mail out Happy New Year
cards in the first few weeks of January instead.
3. Consider skipping using your firm's cards and
buy a few dozen cards that are "you"--whether
because of the charity they support, the whimsical
nature of the card or the theme. It's a $30
investment that can make you stand out from the
crowd. Nothing like receiving the same five cards
from a law firm to reinforce the message that
little thought went into holiday greetings.
Client Gifts:
1. For key clients, skip the generic gifts such as
fruit baskets or gourmet brownies and select gifts
that match the recipients' interests--whether that
be cooking, gardening, traveling to exotic locales
or '60s music. There is a book or magazine
subscription out there for just about any interest
(just check out Amazon). Or send them something
that is personal to you--a favorite book or
CD--and share why it's meaningful.
Don't know what your clients' interests are? Your
first business development task for the New Year
is to find out. Ask questions and keep track of
the answers; then use that information next year
to select thoughtful gifts.
2. For more ideas, turn your assistant loose for
an hour with The GIFTionary: An A-Z Reference
Guide for Solving Your Gift-Giving
Dilemmas...Forever! by Robyn Freedman Spizman.
3. So your firm doesn't reimburse you for client
gifts? Don't let that get in the way of investing
in important relationships. If you have 10 good
clients and you send each of them a $25 gift (the
gift limit at many companies), that's a total
investment of $250. That seems like a pretty small
sum to spend on clients who pay you thousands, if
not hundreds of thousands, of dollars in fees each
year.
Holiday Entertaining:
1. Consider planning an outing with clients to a
holiday concert or play. One of my clients takes
her own clients to see The Nutcracker and invites
them to bring along their children. If you're not
a fan of these kinds of events, consider giving
your clients tickets to go to an event without
you.
2. If the last week of December is a slow time for
you, consider inviting a good client or referral
source to share a leisurely lunch. If your client
lives in a distant city, get a gift certificate to
a restaurant that is local to them (Zagats.com can
help you find one) and invite them to enjoy a
lunch on you.
New Year's Resolutions:
1. If you've been looking for an excuse to get in
touch with someone you haven't talked to in a
while, use your New Year's resolution. You can
start the conversation with something flattering
like:
"My New Year's resolution is to get back in touch
with some of my favorite former clients. You're at
the top of my list. How are things going?"
Don't let the holidays slip by without taking
advantage of the special opportunities they
present for deepening those personal relationships
that are at the core of successful business
development.
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