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When three clients
raise the same issue in one week, it goes on my
"hot topics" list as one that's likely
faced by most of my readers as well. Have you wondered
how many people you should bring with you to an
upcoming marketing meeting? Recently, three different
clients faced this question as they followed up
with a potential client. The details varied.
One felt obligated to bring along the partner
who had introduced her to the prospect, because
she didn't want to appear to be "stealing"
the client.
Another felt that because both she and her
partner had previously worked with the prospect,
they should both go to the meeting.
The third was being pressed by the head of
her practice group to bring along a phalanx
of partners and associates to show the firm's
depth in the practice area. |
In each instance, my clients needed to separate
their internal relationships with their partners
from what made sense from a marketing perspective.
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The focus needed to be on what worked for
the client, not what worked for the firm
or the individuals involved.
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Clients hate being involved in firm politics-particularly
those involving who gets credit for their work!
Whatever "credit" issues arise need to
be resolved in a forum other than the client meeting.
Start by getting the internal issues out of the
way. Have a straightforward discussion with your
partners about who should attend the meeting.
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And what's my recommendation? Typically,
one. That's right, I recommend you go it
alone.
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In general, this is a situation in which less is
more. The more people present, the more the potential
client is likely to feel "ganged up on"
or "pitched." While it may eventually
make sense to bring in more people to demonstrate
your ability to meet the breadth of the client's
needs, that's not the place to start. And make sure
that each person you bring actually has a role which
is critical to the meeting. No window dressing.
The worst "pitch" that I ever
attended involved four male partners and a
young female associate.
Throughout the pitch, only the men spoke.
In the final few minutes, one of the men
turned to the young associate and asked
her to tell us what she liked about the
firm. She began by telling us about the
wonderful working environment the firm offered.
At that point, the female decision maker turned
to me and whispered "Oh no! They brought
her along to give the Miss America speech!"
Needless to say, they didn't get the work.
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Marketing is about seeing the world through the
client's eyes. Leave the office politics at home.
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