from Focus on Rainmaking by Sara Holtz
If last week came and went with nary a business development
opportunity completed, it's time to clarify the value of
each new client or matter.
Sure, on the face of it, it sounds ludicrous to suggest you
don't know the value of a new client. And yet, if you're
not making business development a top priority, most likely
it's because you haven't stopped to calculate the actual
dollar value of a new matter.
Getting clear on the value of each new matter automatically
makes business development more important.
Of course, I don't know the exact value of a new client for
you. This depends on the amount a typical new matter brings
in and how likely any given client is to bring repeat
business. But I can say this with absolute confidence:
It's got to be a lot.
So, the next time you're tempted to skip a business
development task--whether it's lunch with a potential
referral source or a visit to a client's office when you're
in town--answer these questions:
- If you were to get work from this client or referral
source, how much revenue would it likely produce?
- How would this extra revenue translate into additional
compensation for you?
- How likely will having this particular client on your
client roster enhance your reputation and credibility
with others?
- How likely will handling this new matter provide
experience that you can leverage in future marketing
efforts?
- How likely will a new client bring in additional matters
over the course of the relationship?
- If the client does send additional matters, how much
revenue would likely be produced?
- What is the probability that a new client will refer you
to someone who needs your services?
- If the client does refer you to another new client, what
impact would "that" have on your revenue and reputation?
I know you're thinking, "It's not that simple. Not every
lunch results in new business." I agree.
But certainly there is some probability that lunch will
produce new business. What if there is a 10 percent to 15
percent chance that going to a lunch will lead to new
business? Multiply the value of the answers to the questions
above by 10 percent, and my guess is that the resulting
number is still pretty impressive.
The next time the temptation arises to prioritize something
else over business development (whether it's a lunch date
or adding a personal note to a holiday card), use these
eight questions to calculate the potential impact to your
bottom line. Then decide whether the time investment is
worth it.
Instead of asking yourself how you can afford the time to go
to that lunch, you're likely to find the real question is,
Can you afford not to?
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