from Focus on Rainmaking by Sara Holtz
I've just finished reading Rosabeth Moss Kanter's book,
Confidence. The basic premise of the book boils down to:
Winning begets winning, and losing begets losing, because of
their respective impact on confidence.
For me, this drove home the importance of developing
confidence in your business development acumen in order to
have business development success.
Women who are confident in their business development
skills are more likely to put forth the necessary effort to
succeed at business development. Colleagues who sense your
confidence are more likely to refer business to you. Clients
who sense your confidence are more likely to hire you.
In contrast, women who lack confidence in their business
development skills shy away from marketing opportunities.
Others sense this lack of confidence and act accordingly.
Observing this phenomenon begs the questions of how to
develop confidence if you aren't as confident as you'd like.
This is a complex area; let's explore a few tips that have
worked for my clients:
- Get clear about your personal business development
strengths.
Do you have a great network, marketing support, the
ability to easily develop relationships, a roster
of loyal and appreciative clients, a niche practice,
or well-developed listening skills?
Focus your business development efforts on your
strengths. It will take less effort and return greater
rewards.
Business development doesn't have to be painful!
- Develop a network of support.
Kanter identifies collaboration as one of the
cornerstones of confidence building.
In my Women Rainmakers Roundtables, groups of women
partners come together to build their books of
business. At these meetings, hearing others share
similar challenges and how they have overcome them
energizes and builds confidence for participants.
Developing a similar support system for your marketing
can help build your confidence.
- Keep track of your successes--whether small or large.
Keep a file of positive feedback you have received
from clients over the years--thank-you notes,
appreciative e-mails, referrals, etc. When your
confidence begins to wane, pull out your file and read
through the positive feedback you've garnered.
- Start small.
Most big marketing successes are made up of lots of
little marketing successes--following up with someone
you met at a networking meeting, sending consistent
e-mails to an existing client, or sending an article
that may interest a prospect.
Set a small, realistic goal for yourself. Make it
something you can do consistently. Meeting your goal
will demonstrate that it's not that hard to market
yourself. Start small and keep at it.
- Be patient.
Building relationships that lead to getting hired
takes time. Don't be unrealistic in your expectations
for any given marketing effort.
Research shows that, to develop a significant book of
business, a partner needs to invest 300 to 400 hours
per year over a four- to six-year period of time. I
don't share that to discourage you, but rather to
suggest just how much patience is needed.
It's unlikely that someone you meet at a seminar will
hire you on the spot, but you could use a conversation
at that seminar to establish the basis for a follow-up
contact.
And remember that their learning more about your
services or hiring you is probably much more important
to you than it is to your prospects. If your calls or
e-mails aren't returned, it's probably because they
are dealing with matters that, from their perspective,
are more pressing at the moment.
- Realize that people can buy from you only when they
have a need for your services.
Buying legal services is not like buying a pair of
shoes. People can't hire you just because they like
you. By understanding and accepting this, you will
learn that not getting hired is much more about timing
than rejection.
Simply continue to follow-up until the time is right.
- Take advantage of business development mentoring.
Use the resources listed on the
ClientFocus website, ask a successful
rainmaker to help you, or hire a marketing coach.
Mentoring is a smart way to shorten the learning curve
on business development skills. Knowing you have
the support and guidance of a pro will make you feel
much more comfortable putting your new skills into
practice.
Confidence is a critical part of business development
success. And, as you'll have noticed in the tips above, one
of the foundational elements of confidence is taking action.
So, starting today, try one of these suggestions, and watch
your confidence grow.
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