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Last week, a client was listing ten targets for her
marketing efforts. She was stuck at nine. Finally, she said,
"I suppose I could ask Rachel for work. She's the GC at
Streamside Properties... but I wouldn't feel comfortable
doing that; she's my best friend."
She wasn't the first client to express this concern. Clients
often say things like this:
My best friend from college just went in-house at a
biotech firm. I'm reluctant to ask for business
because she will think I'm taking advantage of our
friendship.
A good friend is a senior executive at a major consumer
products company. I'd like to get an introduction to the
legal department there, but I just don't feel comfortable
asking for business.
In one form or other, the underlying question is "How can I
convert my personal relationships into business?"
Reluctance to ask a friend for business typically boils down
to a concern that by mixing business with friendship, it
will spoil the friendship. You might worry that your friend
will think you're "exploiting" the relationship and will
take offence. Or, you could be concerned that a poor result
will destroy the relationship. Or that you'll feel resentful
if the person doesn't hire you.
The remedy for this dilemma is two-fold and found half in
mindset and half in tactics.
Before deleting friends from your prospect list, consider
the truth of the following mindsets:
- Your friend has a real problem (people hire lawyers
when they have problems; nobody hires them just for
fun). Who better to help solve that problem than you?
After all, you have a vested interest in your friend's
welfare.
- If your friend is in a position to hire legal counsel,
they are a sophisticated businessperson. Sophisticated
businesspeople know that others need to sell their
services (they probably "sell" more than you do). They
won't be offended by your approach. In fact, they may
wonder why you waited this long to talk about it.
- You are a very competent lawyer. What's the likelihood
that something will go so wrong as to destroy the
friendship? Have you considered that this might deepen
your friendship? Your friend will get to see another
dimension of you--in an area where you shine. Besides,
working with friends can be fun.
- If the friend doesn't hire you, it's because they
don't have a need for your services at this time or is
unable to hire you. It doesn't mean that they won't
hire you in the future or that they don't respect you
as a professional.
Once you get the right mindset, you're ready to plan your
strategy for suggesting that you might work together.
Instead of trying to interject business into your weekend
jog together, here's an approach I suggest:
Elizabeth, I would like to talk about the possibility of
our doing business together, but I don't want it to
impinge on our friendship. Could I come to your office on
Tuesday and discuss your legal needs and see if there is
an area in which my firm or I might be able to help you?
This approach has several advantages:
- It clearly acknowledges that you value the friendship
and do not want to jeopardize it.
- It lets the friend know you recognize the boundaries
between friendship and business and makes it clear
that you do not intend to convert your "friend time"
into an endless barrage of sales pitches.
- It puts you on a businessperson-to-businessperson
footing when talking business.
So ask yourself which friend you have overlooked as a great
prospect for your services. Get over your reluctance to ask.
With the right mindset and approach, doing business with
friends can be fun and profitable.
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